Terms and Conditions

“I have read and understand the Terms and Conditions”

  1. I hereby consent to PG Group (including its subsidiaries) using the personal information which I provided online (which may include contact details, demographic, geographical information and transactional records) for the purposes of performing the contractual services which I am requiring.
  2. This information will be utilised to assess, promote and provide appropriate products / services tailored to meet your needs and may include communication, confirmation, recording and reporting of information; obtained and shared with third parties including related industry service providers, media, industry bodies, Insurers (where applicable) and IT service providers, both local and international.
  3. The Group endeavours to collect, process, manage, store, communicate and dispose all personal information responsibly and in accordance with applicable legislation.
  4. Keeping your data up to date will assist us to provide a positive customer experience.

View our POPI Policy (or download the pdf) and Access to Information Policy (or download the pdf) for more information.

  1. The quoted prices are for paying customers and do not apply to insurance claims.
  2. Payment terms – cash, debit and/or credit card.
  3. Price includes VAT and expert fitment but exclude Beadings and Mouldings, for which an additional quote will be given should you need these consumables.
  4. Fitment can be done in-house or mobile. Mobile services carries a callout fee of R350 within 20km from the Fitment Centre. For distances greater than 20km, please ask for a quote.
  5. This promotion excludes after hours work.
  6. This promotion is subject to stock availability and is valid while stocks last.
  7. PG Glass reserve the right to terminate or modify this promotion at any time.
  8. All windscreen are supplied and fitted subject to the Terms and Condition so the PG Glass website.
  9. If the part you are looking for is not on promotion, please ask us for a quote (0860 04 04 04).

To the fullest extent permitted by law, PG Glass shall not be liable for any costs, injuries, damages or losses of any kind, due in whole or in part, directly or indirectly, to any participation in the promotion or arising in connection with any incorrect or incomplete information.

  1. Voucher valid for 6 months from the inception date.
  2. Excludes Mobile Service.
  3. Promotion is valid for cash deals only (with every cash windscreen purchased, you qualify to get a Free Chip Repair voucher) and not applicable to Insurance claims.
  4. Voucher valid for 1x windscreen chip only.
  5. Voucher cannot be exchanged for cash and it is not transferrable to another vehicle.
  6. Redeem a voucher by phoning 0860 04 04 04 or email promotions@pg.co.za
  7. PG Glass reserves the right to terminate or modify this promotion at any time.
  8. Refer to the website for the full T’s & C’s (see below).

PG Group (Pty) Ltd, its affiliates and its subsidiary companies will not be held liable for any loss of whatever nature and howsoever ever arsing in connection with any incorrect or incomplete information contained herein. To the fullest extent permitted by law, the promoter shall not be liable for any costs, injuries, damages or losses of any kind, due in whole or in part, directly or indirectly, to any participation in the promotion.

Website Terms & Conditions
  1. Introduction: Use of this website and the services provided via it (“pgglass.co.za”) are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with pgglass.co.za. pgglass.co.za is provided by PG Glass at PG Glass – Head Office, 18 Skeen Boulevard, Bedfordview, Johannesburg, South Africa, 2007, and its suppliers (“we”/”our”/”us”).
    • These terms and conditions and our Privacy Policy, (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of pgglass.co.za and supersede any prior agreement or arrangement with you in respect of pgglass.co.za. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of [goods/services] from us is subject to our Terms and Conditions of Purchase. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of pgglass.co.za.
  2. Availability of this website: We will endeavour to ensure that pgglass.co.za is available 24 hours per day without any interruptions. However, we reserve the right to make pgglass.co.za unavailable at any time or to restrict access to parts or all of pgglass.co.za without notice. pgglass.co.za is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via pgglass.co.za is accurate, not-misleading, complete or up to date.
  3. Use of this website: Use of this website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell pgglass.co.za or any materials or information in pgglass.co.za or the structure, overall style and program code of pgglass.co.za without our consent. If you wish to make a request for consent, please contact contact-us@pg.co.za.
  4. Your Contributions: You agree to only use pgglass.co.za for lawful purposes and that any information that you provide in connection with, or which forms part of, pgglass.co.za will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the pgglass.co.za.
  5. Links: pgglass.co.za includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to pgglass.co.za you may only do so at pgglass.co.za. Details of our linking arrangements may be obtained from contact-us@pg.co.za.
  6. Data Protection: It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the pgglass.co.za. Please see our Privacy Policy.
  7. Intellectual property: pgglass.co.za, its style and structure, and the materials and information on pgglass.co.za of pgglass.co.za are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in pgglass.co.za assert their moral rights. pgglass.co.za and PG Glass are registered trade marks of PG Glass.
  8. Our Liability: Since a substantial part of pgglass.co.za is both free and available to all, it is a condition that your use of pgglass.co.za is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.
    • Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.
    • Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the pgglass.co.za for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.
    • Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the pgglass.co.za shall be limited. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises and for liability arising from statements made fraudulently by us.
  9. Small Print: Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts. Nothing in this User Agreement affects your statutory rights as a consumer.
  10. Complaints: If you believe that your intellectual property or other rights are being infringed by the pgglass.co.za, or if you are dissatisfied with pgglass.co.za or any aspect of our service, in the first instance please contact contact-us@pg.co.za or on 0860 03 03 03
PG Glass Terms & Conditions


  1. Definitions
    1. “Agreement” means clauses 1-20, Annexures A and B below (all of which are on PG’s website) and PG’s Credit Application Agreement, if the Credit Application is signed by the Customer.
    2. “Confidential Information” means information, which is proprietary and confidential to PG, and which is not ordinarily available to the public or competitors including prices, catalogues, customers etc.
    3. “Customer” means any person buying Products or Services from PG.
    4. “Defect” means non-compliance with the product Specification, or requirements imposed by any law or regulation.
    5. “Delivery Note” means the document presented to the Customer or its representative on delivery of Products, including an electronic POD or job sheet.
    6. “Invoice” means the document issued by PG setting out the amount due for Products delivered or Services rendered to the Customer.
    7. “Order” means any request for Products or Services received by PG.
    8. “Order Confirmation” means a communication generated by PG, by email, phone or otherwise, setting out details of an order of Products which PG has agreed to supply to the Customer.
    9. “Parties” mean the Customer and/or PG and “Party” shall mean either PG or the Customer as required by the context.
    10. “Personal Information” shall have the meaning ascribed to it in the Protection of Personal Information Act 4 of 2013 and includes the customer’s name, identify number, registration number, banking information and contact information.
    11. “PG” means PG Glass a division of PG Group (Pty) Ltd or an independently owned PG Glass franchisee;
    12. “Products” means all items manufactured in the medium of glass and allied products and accessories, supplied by PG to the Customer.
    13. “Quotation” means any verbal order enquiry responded to by PG in writing or any document issued by PG containing an estimate of the purchase price of Products or Services.
    14. “Services” means all services rendered by PG to the Customer, including, the repair and installation of Products.
    15. “Specification” means the written qualitative requirements aligned with all applicable technical standards and laws for Products and/or Services determined by the manufacturer or PG at the time when the Products are manufactured or Services rendered.
    16. “Warranty” means the applicable guarantee of quality to which all Products and Services are supplied by PG, as more fully described in Annexure A or B, as applicable.
  2. Application of the Agreement
    1. By accepting the Products or Services, the Customer agrees to be bound by this Agreement. Unless otherwise agreed to in writing by PG, this Agreement shall regulate the supply of all Products and Services by PG, to the exclusion of any other terms and conditions, replacing any existing agreements between the Parties in their entirety, save for the Credit Application Agreement. In the event of a conflict between terms and conditions, firstly the Credit Application Agreement, followed by Annexure A/B and then these clauses 1-20, shall prevail.
  3. Specifications and Promotional Material
    1. All Products and Services are supplied subject to only the Specification and the terms and conditions of this Agreement. No other representations regarding the Services and Products, or the use thereof, including oral or written statements and promotional material, may be relied on by the Customer.
  4. Quotation and Orders
    1. Any Quotation or Order will only become binding when PG generates an Order Confirmation. Once an Order Confirmation is generated, such Order may only be varied or cancelled in writing and signed by the Parties, and in the case of PG, by a Director of PG.
    2. Only expressly itemised Products and Services are included in the Quotation and all other additional products and services, which may be required are to be quoted on and invoiced separately.
  5. Delivery and Services
    1. PG will be entitled to suspend or refuse delivery or installation of a Product or rendering of a Service without liability and without the Customer having any recourse against PG in circumstances where PG’s performance is compromised, including if Products or materials are not available from PG’s suppliers; if labour is not available; if PG does not receive required instructions from the Customer or a third party such as an insurer or building professional; or if PG believes the Customer may not be able or willing to pay for the Products and Services; or if PG has called for a deposit and the Customer has not paid the deposit in full; or if the Customer is in breach of this Agreement.
    2. PG does not guarantee delivery of Products or performance of Services on any specific date or within any lead times. If dates are provided to the Customer, PG will in good faith endeavour to supply the Product or complete the Services by the due date. Other than in terms of clause 5.4 below, the Customer will have no claim against PG for delays in delivery, partial delivery or non-delivery or late, partial or non rendering of Services and the Customer will not be entitled to cancel the order, refuse delivery or Services or to withhold any payment due to PG.
    3. PG shall service the Customer by appointment at a time and a location scheduled with the Customer. PG reserves the right to change the appointment time but will notify the Customer in advance of any change to the agreed appointment time. The Customer is responsible for ensuring that at the time of the appointment, PG is able to gain access to the Customer’s vehicle, failing which the customer will be liable for a call out fee of R500.00.
    4. The Customer will be entitled and required to inspect the Products on collection, delivery or installation and the Services, on completion. When any person collecting the Products or located at the delivery address signs the Delivery Note, the Customer will be deemed to have accepted the Products and no claim for partial delivery, non-delivery, damage or breakage will be entertained, unless endorsed on the Delivery Note by a PG representative.
    5. PG is not obliged to accept return of Products, but if returned to PG’s premises undamaged and in the original packaging, if any, PG may agree to do so and deduct a handling fee of 15% from the purchase price refunded to the Customer.
  6. Price
    1. Unless otherwise agreed in writing by PG under signature of a Director of PG, Products and Services are supplied subject to PG’s current price ruling on the date of Order and are specified ex-works exclusive of costs, duties, taxes, VAT or charges.
  7. Payment and Account Management
    1. The Customer agrees to pay the full purchase price of Products and Services without any exchange, set-off, or deduction save for discounts granted by PG, within thirty (30) days of the date on PG’s Invoice, unless otherwise agreed in writing and signed by PG. Payment of the purchase price may not be withheld by the Customer on any basis.
    2. All discounts and rebates will be forfeited by the Customer if payment is not received by PG in full on the due date.
    3. Under no circumstances shall any payment be deemed to have been received by PG, until PG is actually in possession thereof, if in cash, or irrevocably cleared to the credit of PG on PG’s bank account. While PG is committed to reducing fraud and has safety measures in place, payment using credit cards and EFT transfers shall be at the risk of the Customer.
    4. Payment of the purchase price or any part thereof by the Customer to PG may not be withheld pending settlement of any claims or disputes. If the Customer has a dispute or claim, the customer undertakes to pay for all Products and Services and to thereafter request a credit note from PG in writing, failing which any discounts on the invoices concerned will be forfeited, without prejudice to PG’s remedies in law.
    5. PG shall be entitled to apportion or set–off any payment received from the Customer to any indebtedness which the Customer may owe to PG or realise any security held by PG and use the proceeds towards payment of any amount due by the Customer.
    6. PG shall be entitled to charge interest on any overdue amount, compounded monthly in arrears, at 4% above the prime borrowing rate levied by PG’s Bank from time to time, alternatively at PG’s election, at the maximum rate set out in the National Credit Act of 2005, as amended, or other applicable legislation, from the due date until payment is received in full by PG.
    7. If payment of any Invoice becomes overdue, all other Invoices will immediately become due, owing and payable by the Customer to PG, irrespective of the agreed date for payment.
  8. Insured Customers
    1. If the Product or Services to be provided by PG are subject to an insurance claim, PG will contact the insurer directly to verify the insurance cover and obtain approval to proceed with the repairs or replacement. The Customer acknowledges that PG is not responsible for the extent of the policy cover or its conditions, including the determination of any excess payable by the Customer.x
    2. In the event that the Customer’s insurance provider or broker does not settle the amount owing to PG, or any part thereof, for any reason whatsoever, the Customer undertakes to pay the outstanding amount owing to PG in full, within 10 days of receipt of demand from PG.
  9. Risk and Ownership
    1. Ownership in Products will remain vested in PG until the purchase price for the Products is paid in full. Risk in the Products will pass to the Customer and PG will have no liability for loss, damage or theft on loading of the Products at PG’s premises, if collected by the Customer or its nominated transporter, or on arrival at the Customer’s premises or site, if delivered by PG.
  10. General Warranty Terms
    1. The Warranty supersedes any previous warranty. Any supply of Product or Services by PG, is made expressly and strictly subject to the Warranty.
    2. Subject to Annexure A or B, and for the duration of the relevant warranty period, PG warrants that the Products sold and Services rendered will be free of Defects.
    3. PG shall cede, insofar as cession is possible, any warranty given by the manufacturer of Products sold by PG which are manufactured by a third party. Under no circumstances shall PG be liable for any loss, harm or damage caused by Products which are manufactured by a third party, and which are found to be defective in any way.
    4. The Customer is obliged to inspect the Product and/or Services on delivery or completion, and to inform PG of any noticeable defects in materials or workmanship. The signature of the Customer or its representative on PG’s Delivery Note will constitute sufficient evidence that the Product supplied and Services rendered are to the Customer’s satisfaction and in compliance with the Warranty, unless proven otherwise by the Customer.
  11. Warranty Claims Process
    1. No claim against PG will be valid unless the Customer has notified PG in writing of the claim, giving details of the nature and extent of the defect, within 30 days of becoming aware of the defect in the Product or Services and the Customer produces the original invoice, or some other evidence to the satisfaction of PG proving that the Product and Services were procured from PG.
    2. The Customer agrees to allow PG or its nominated expert to inspect or test the Product and/or Services, that are the subject of a claim, failing which PG’s obligations to perform under this warranty will be deemed to have been discharged and the Customer deemed to have waived its rights and remedies against PG arising out of the claim. If the Customer elects to have the Product or Services remedied by a third party, PG shall not be liable for any costs thereby incurred, unless PG has provided prior written approval of a quotation from the third party.
    3. In the event that the expert is of the opinion that the Product or Services are free from Defect, the claim shall be deemed to be invalid and the Customer shall be liable to refund PG all costs incurred to investigate.
  12. Warranty Exclusions
    1. PG shall have no liability for the following which are excluded from the Warranty:
      1. design of the Product, fitness of the Product or Services for purpose, the suitability of the Product or installation method;
      2. damage arising from fair wear and tear; or wilfully, accidental or negligent damage by the Customer or a third party; any tampering, abuse or misuse including without limitation, improper transportation, storage or handling or Product breakage, pitting, cracking, corrosion, peeling or chipping due to any external cause;
      3. imperfections determined by PG to be of a minor or insignificant nature or aesthetic defects;
      4. Product installed by any party which is not a PG franchisee or PG approved dealer or agent; or installation, repair or alterations done by the Customer or a third party; and
      5. circumstances where the Product defect or failure is a result of or associated with the Customer’s failure to adhere to the maintenance guidelines, which are available on request.
    2. The Customer shall bear the onus of proving that the defect complained of was not caused by exclusions in this clause.
  13. Warranty Remedies
    1. If a Customer proves a claim covered by the Warranty then PG shall, in full and final settlement and discharge of all its obligations to the Customer:
      1. if the Customer is a consumer in terms of the Consumer Protection Act, 2008, at the Customer’s election, replace or repair the defective Products or remedy the defective Services at a mutually agreed time and place; or refund the price paid by the Customer or a reasonable portion thereof; or
      2. if the Customer is not a consumer in terms of the Consumer Protection Act, 2008, PG will at its election supply replacement Products, ex-works, repair the Products or installation to conform to Specification at the place of installation without any further cost to PG; or pay compensation to the Customer not exceeding 50% of the Quotation or Invoice.
    2. Save as provided in 13.1.1 and 13.1.2 above, the Customer waives all other claims or rights against PG, whether in contract, delict or otherwise and without detracting from this waiver agrees that PG shall not be liable for incidental, consequential or indirect damages or penalties.
    3. In replacing or repairing a Products or the installation thereof installation, PG shall be entitled to deviate from the original design and/or method of repair if the deviation will, in PG’s opinion prove to be more suitable and effective.
  14. Liability
    1. PG will not be liable for any delay or failure to carry out any of its obligations due to circumstances or causes beyond PG’s absolute and direct control, whether foreseeable or not.
    2. Notwithstanding any provision to the contrary in any agreement PG shall not be liable to compensate the Customer for any loss of time, use of a vehicle or buildings, data, personal belongings left in a vehicle or building, loss of business or income or any indirect or consequential loss or the reimbursement of penalties or charges.
    3. If the Products or Services are provided by a franchisee of PG, the Customer acknowledges that the franchisee is a third party who shall be entitled to accept the benefits of this Agreement as if the franchisee were PG. The Customer agrees to claim against the franchisee for all loss, harm or damage caused by the franchisee and waives all rights and remedies which it may have against PG.
  15. Protection of Personal and Confidential Information
    1. The Customer agrees that PG’s privacy and cookies policy on its website shall govern the handling of the Customer’s Personal Information that PG receives from the Customer, an insurer or other third party, such as a broker. The Customer consents to providing PG with Personal Information for the purposes of PG conducting its business operations, including generating and processing Orders, Invoices and Delivery Notes, conducting credit checks, conducting vehicle inspections, marketing activities, arranging deliveries and installation of Products and providing the Services. The Customer further consents to PG providing the Personal Information to third parties which PG may appoint in conducting it business operations.
    2. The Customer undertakes not to disclose PG’s Confidential Information unless PG consents to the disclosure in writing; or the Customer is compelled by law to disclose the Confidential Information. The Customer acknowledges that this undertaking is reasonable and necessary to protect PG’s legitimate business interests.
  16. Intellectual Property
    1. The Customer undertakes not to use, adapt or replicate any of PG’s intellectual property for any purpose, without the prior written consent of PG, including trademarks, logos and identifying marks, product and/or brand or company names.
  17. Communications
    1. The Customer agrees that all communications may be sent to the physical and/or email address given by the Customer to PG. Communications will be deemed to have been received on the day of delivery or sending, unless proved otherwise.
  18. Breach and Termination
    1. If the Customer breaches this Agreement and fails to remedy the breach within ten (10) calendar days of receipt of a notice calling on the Customer to do so, or if the breach is incapable of being remedied, PG shall be entitled to terminate this Agreement by giving written notification to the Customer.
  19. Legal Proceedings
    1. This Agreement is governed by and construed according to the laws of South Africa and the parties agree that all disputes arising of this Agreement shall be subject to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Local Division.
    2. The Customer will be liable for the actual legal costs incurred by the other in the valid or lawful enforcement of the Agreement.
    3. A certificate signed by a Director of PG, whose appointment will not require proof, showing the amount due, owing and payable by the Customer to PG shall be sufficient evidence of the contents for the purpose of all legal proceedings, unless the Customer proves otherwise.
  20. Interpretation and General Clauses
    1. The headings in this Agreement are for convenience only and are not to be taken into account for the purpose of interpretation hereof.
    2. Words importing any one gender include the other genders, words in the singular shall include the plural and, “including” will mean “including but limited to”.
    3. This Agreement shall be interpreted to the disadvantage of the Party who drafted the agreement, for this reason.
    4. Each term and condition in this Agreement is severable and if found to be unenforceable for any reason by any competent court, then the remaining provisions shall continue to be of full force and effect.
    5. This Agreement contains the entire agreement between the Parties as to the subject matter hereof. No warranties or representations made by PG will be binding unless contained in this Agreement. No amendment, variation or cancelation of this Agreement will be of any force or effect unless reduced to writing and signed by the Parties.
    6. The termination of this Agreement, shall not affect those provisions which are expressly stated, alternatively are required, to continue after termination, to give effect to the intent of the clause.
    7. The Customer shall not be entitled to cede rights or delegate obligations under this Agreement without prior written consent of PG. This Agreement will be binding on each Party’s successors in title and/or assigns.
    8. No leniency, lapse in enforcing rights, extension of time or any other relaxation granted to the Customer shall be or deemed to be a waiver by PG of any of its rights.


  1. Design and specification
    1. The Customer acknowledges that building laws require various professional and certified persons to design and approve glazing. Even if PG assists the Customer with a glazing solution or product selection, the Customer accepts that PG will not be responsible for the design, legal conformity or fitness for purpose of the glazing.
    2. It is the Customer’s responsibility to ensure that the product, design and installation conform to all applicable laws and standards such as SANS 10400- N, the energy requirements in SANS 10400 XA, SANS 613 etc. All samples, drawings, or advertising issued by PG, and any illustrations contained in PG’s catalogues, brochures or on websites are for illustrative purposes only.
  2. Delivery and Installation
    1. The Customer acknowledges that there are important safety protocols to be followed when handling glass and information on this is available from PG on request. The Customer indemnifies PG against all claims arising out of the handling of the Products, other than handling undertaken solely by PG’s employees.
    2. The Products are packaged in a plastic wrapping to prevent damage. With the exception of shower doors, this plastic is to be built into the aperture and thereafter the visible plastic removed. If the Products are damaged, the Customer is required to notify PG. PG will not accept any liability for damaged Products if the plastic has been removed prior to PG’s inspection.
    3. In the event of the building requiring modification or preparation to allow for the proper installation of the Product for any reason including, for example, preparation of the aperture, levelling of floors, variation of dimensions, waterproofing removal and refitting of burglar bars etc. this will be for the Customer’s account. Unless specifically agreed in writing, any unexpected installation costs for example “working at heights”, scaffolding, urgency etc. will be for the Customer’s account. PG will endeavour to obtain the Customer’s prior approval of the costs which will be payable on presentation of an invoice. The Customer indemnifies PG against all costs incurred if the building is altered after PG has taken measurements for the Products.
    4. Delivery, installation and the removal of waste are at the Customer’s risk and PG will not be liable for damage caused to property during delivery, installation or the removal of waste. The Customer acknowledges that despite taking reasonable care, property may be damaged for example the tiles, plumbing or electrical system at the premises. PG shall not be required to remove existing fittings and materials so that they may be capable of re-use. It is the Customer’s responsibility to remove and replace all accessories including curtains, blinds and pelmets. PG is not responsible for the removal and disposal of waste material from the site, unless expressly agreed with and paid for by the Customer.
  3. Payment
    1. Unless the Customer has a credit facility with PG, the Customer is required to pay 100% of the Quotation upon acceptance or placing of the Order if the value of the Quotation or Order is R5000 or less and to pay 50% if over R5000 and the balance and any other applicable charges shall be paid on delivery (or installation of the Product if the Product is installed by PG). A 2% surcharge on the invoiced amount shall be paid by the Customer on credit card payments.

    1. Duration of Warranty
      1. PG provides a ten (10) year warranty on the building glass units from the date of manufacture, and a twelve (12) month warranty on workmanship in respect of glazing from date of installation.
      2. PG provides a twelve (12) month warranty on window, shower and patio frames and structures from the date of manufacture, and a six (6) month warranty on workmanship in respect of installation from date of installation.


    1. Glassmedic® Chip Repairs
      1. While care is taken to ensure that a chip, crack or blemish being repaired does not become larger or “run” and that the windscreen doesn’t break during the repair process, which involves the injection of special adhesives into the damaged part of the glass, this however does occur infrequently (+-5%) and PG cannot be held responsible. The Customer agrees that all repairs are done at the Customer’s own risk.
      2. If the Customer is dissatisfied with the result or the repair, PG will deduct the cost of the repair from the purchase of a new Shatterprufe®/Safevue® windscreen. If the repair was covered by insurance, the Customer will remain liable for the excess if the insurer so requires and a credit will be given to the insurance company by PG.
    2. Autoglass Replacement
      1. The Customer accepts that fitment is carried out at the Customer’s risk. For example PG will not be liable for any damage resulting from the condition of the vehicle which adversely affects the repair or installation, including any additional damage done to damaged locking mechanisms, electronic regulators and other components or parts.
      2. Unless instructed otherwise by the Customer, PG will remove waste material from the vehicle at no additional cost to the Customer, for safe disposal or recycling. If the Customer makes alternative arrangements for the removal of waste material, PG will not be liable for any accident, injury or damage resulting from or associated with the removal and disposal of such waste material.
      3. A windscreen requires time to bond to the body of the car and driving a vehicle too soon after the windscreen is replaced may result in wind noise, water leaks or impaired safety. The Customer agrees not to drive the vehicle for at least 30 minutes after replacement, if the vehicle has no airbags, 1 (one) hour if the vehicle has a single airbag and 2 (two) hours if the vehicle has double airbags.
    3. Automotive Film
      1. The Automotive film sold by PG is manufactured by a third party and PG shall cede (insofar as cession is possible) any warranty given to PG by the manufacturer in respect of this product.
    4. Risk and Loss
      1. On presentation of the Customer’s vehicle, PG will issue a vehicle inspection certificate, recording all visible damage to the vehicle. The Customer shall bear the onus of proving that PG caused any damage to the Customer’s vehicle, which was not expressly recorded in the vehicle inspection certificate.
      2. Subject to clause 4.1 of this clause, if PG damages a vehicle, PG shall arrange for the repair of the vehicle at PG’s cost. If the Customer wishes to organise the repair, the Customer undertakes to provide PG with at least two written quotes prepared by independent repairers in advance of the repairs and an additional quote by a repairer nominated by PG if PG considers the estimated costs to be unreasonable, failing which PG will not be liable for the costs of the repair. In all instances, the Customer agrees that PG’s total liability for damage to Customer’s vehicle shall be limited to twice the Invoice price of the Products and Services provided by PG.
      3. Save as specifically provided in clause 4.2 of this clause, PG will not be liable for any damage to or theft of a Customer’s vehicle or any property therein, while on PG’s premises or under PG’s control.
    5. Price and Payment
      1. When providing a Quotation or accepting a Customer’s booking, PG will need to make assumptions regarding the part, add-ons and consumables required, including stripping, beading, doorglass electric motors, mobile antennas, alarms, satellite tracking devices and other equipment to be used or fitted. PG reserves the right to adjust the price quoted to the price for the Product or Services supplied, providing the prior approval of the Customer is obtained.
      2. Unless, stated otherwise in the Quotation or Order, the Customer is required to pay 100% of the price upon completion of the repair or replacement. PG reserves the right not to release the Customer’s vehicle until payment is made in full by the Customer.
    6. Advanced Driver Assistance Systems (ADAS)
      1. If the Customer’s windscreen is fitted with a forward facing camera linked to an ADAS and the vehicle manufacturer stipulates that the camera must be recalibrated after a windscreen replacement, the Customer acknowledges that if the camera-linked systems are used before the camera has been recalibrated, the system may be unsafe or hazardous.
      2. At the Customer’s sole risk, the Customer authorises PG to recalibrate the camera after the windscreen replacement at its premises and to drive the vehicle for this purpose or if PG is unable to recalibrate the camera the Customer authorises PG to drive the vehicle to a dealership (or other qualified specialist) to have the camera recalibrated.
      3. The Customer accepts that the recalibration process is automated and completed through equipment purchased by PG from a third party manufacturer, using software and data sourced from the vehicle manufacturer and as a result waives any claim against PG for any defect in or failure of this equipment or recalibration
      4. The Customer agrees that PG shall not be liable for any loss or damage arising in any way out of or in connection with the Customer’s use of or reliance on ADAS or the calibration thereof.

    1. Duration of Warranty
      1. The Warranty period of each automotive glass Product and/or Service is recorded in the table below.
        1. Shatterprufe® Windscreen and fitment
          • Insurance customer: Lifetime Warranty
          • Cash customer: 12 Month Warranty
        2. SafeVue® and fitment
          • Insurance customer: Lifetime Warranty
          • Cash customer: 12 Month Warranty
        3. Armourplate® and fitment
          • 3 years
        4. Glass Medic® Repair
          • 6 months
        5. Llumar® Smash & Grab
          • 5 year warranty on film from date of installation
          • 6 months on fitment/workmanship
        6. Llumar® PPF Full
          • 5 year product warranty on film from date of installation
          • 1 year warranty on fitment/workmanship
        7. Llumar® PPF Kit
          • 5 year product warranty on film from date of installation
          • 1 year warranty on fitment/workmanship
        8. PG Smartshield®
          • As per manufacturer
    2. Exclusions
      1. The Customer acknowledges that tampering with the windscreen in any manner will render any warranty on the windscreen null and void.
    3. General
      1. By making a booking with PG, accepting a quote or handing PG the keys of the vehicle, the Customer acknowledges that he/she/it is agreeing to be bound by these terms and conditions and warrants that he/she/it has the authority to obtain PG’s services.
PG Glass Holiday Competition Terms & Conditions


Terms and Conditions of PG Glass, a division of PG Group (Pty) Ltd (“the Promoter”).
1. Introduction
All persons entering the PG Glass Holiday Competition agree that the competition rules as set out in these terms and conditions are binding on them.
2. Eligibility
In order to be eligible to enter this competition:

2.1 the entrant must be a permanent resident or citizen of the Republic of South Africa and be residing in the country .

2.2 the entrant must be in possession of a valid identification document;

2.3 the entrant must be 18 years of age or older;

2.4 the entrant cannot be a juristic person

2.5 the entrant must be an individual person;

the entrant must purchase the following eligible product(s); Windscreens, Side / Rear car glass, Chip Repair, Llumar Air Blue, Windscreen Wipers, LLumar Smash & Grab Window Film, Aircon Re-gas, Llumar Paint Protection Film, PG Full Sanitisation only, to qualify to be entered into a draw to win;

2.6. the competition will run from 07th December 2021 to 12th January 2022;

2.7. Lucky winners will be drawn using a random draw and will be announced on our social media platforms;

2.8. winners will be required to produce a valid PG Glass invoice and a valid South Africa Identity document in order to claim the prize;

2.9. the invoices that are unclear, illegible, are submitted via an incorrect entry mechanism, contain errors or are from person(s) barred from entering will be disqualified; and

2.10. all entrants who meet the eligibility requirements set out above will be automatically entered into the PG Glass Holiday Competition draw and will stand a chance of winning.

3. Exclusions

3.1. The competition is not open to minor(s) directors, members, partners, employees, agents of, or consultants to any of the organisers or any other person who directly or indirectly controls, or is controlled by, or is related to any of the organisers, including their spouses, life partners, parents, children, brothers, sisters, business partners and associates, or any supplier of goods or services in connection with this competition.

3.2. PG Glass and any of the PG Group (Pty) Ltd subsidiaries or divisions, their advertising agencies, advisers, suppliers and affiliates and/or associated companies is disqualified from participating in this competition. the

4. Prize/s.

4.1. All customers who have purchased the above eligible product/s will stand a chance of winning 1 (one) of the following digital prize(s); Tiger Wheel and Tyre worth R300.00 or R250.00 (Three hundred rands or Two hundred and fifty rands) or Takealot voucher worth R1000.00.00 (One thousand rand) or Fuel voucher worth R500.00 (Five hundred rand) (“the Prize”).

4.2. The Promoter shall solely determine the specifications of the Prize and the Promoter’s decision shall be final in this regard.

4.3. The Promoter makes no warranties in regard to the Prize or any product/s purchased using the voucher.

4.4. The Promoter will communicate with individual winner/s to obtain the correct detail/s or verification/s for the purposes of transferring or delivering the prize.

4.5. The Promoter will not be responsible for any management or arrangement/s after the prize has been handed over to the winner/s.

5. Promotional Period

5.1. The competition commences on 07th of December 2021 and ends on 12th of January 2022, both days inclusive. All entries or purchases received after the Promotion Period will not be considered for purposes of this Competition.

5.2. The random draw will take place on the 14th of January 2022 and winners will be contacted and announced once all the verification/s have been completed and winner/s contacted.

6. Eligible Products or Services

6.1. In order to stand a chance of winning the Prize, participants must purchase and provide a proof of purchase on one of the Eligible Product/s as listed.

6.2. The following list of Eligible Products and services must be purchased in order to be entered into a draw for the PG Glass Holiday Competition : –

a) Windscreen ;
b) Chip Repair ;
c) *PG Full Sanitization;
d) Bosch Windscreen Wipers
e) LLumar Smash & Grab Window Film;
f) *LLumar Air Blue;
g) *Aircon Re-gas; and
h) *LLumar Paint Protection Film
i) *Building Glass

*Some of the service/s are available at Selected Fitment Centres and will only be available or valid at those Fitment Centres only. (*marked with asterisks)

7. Winner Selection

7.1. The Promoter or its nominated administrator will select the names of the potential winner/s of the Prize in a single random draw of all eligible entries received during the Promotion Period.

7.2. The Promoter reserves the right to issue the winner/s with digital Voucher and / or for the winner to collect the Prize at a merchant or store identified by the Promoter.

7.3. The Prize must be claimed within 5 (five) working days upon receiving official communication that they have won.

7.4. The Promoter reserves the right to disqualify a winner if he/she does not respond to the telephone call or e-mail within 5 (five) working days of being contacted or the notification being despatched, indicating that he/she accepts the prize. In such event, the Promoter will be entitled to select another winner(s) within 1 working day thereafter.

7.5. The winner’s name will be published on the official PG Glass website and/or on the official PG Glass Social Media page/s

7.6. All risk and ownership in the Voucher or Prize shall pass to the winner upon delivery, all of the Promoter’s obligations in respect of this PG Glass Holiday Competition shall cease.

7.7. The Promoter or its nominated administrator will advise of all arrangements in respect of the distribution of the Voucher or Prize at the time of contacting the selected winner.

8. Publicity and Consent

8.1. The Promoter may require the winners of the PG Glass Holiday Competition to be identified and/or photographed and/or published in printed, online media and/or to appear on radio and/or television, when accepting the Prize/s and/or after having received the Prize.

8.2. The winner/s agree to the use of their name and image in or on any PG Group (Pty) Ltd advertising material, social media website, advertising and promotional material. Any personal data relating to the winner or any other entrants will be used solely by PG Group (Pty) Ltd and its subsidiary companies in accordance with current data protection legislation including but not limited to the Protection of Personal Information Act 4 of 2013 (POPIA)and will not be disclosed to a third party without the entrant’s prior consent.

8.3. By participating in the competition, you confirm your consent and acceptance to be bound by these terms and conditions. You consent further that you are providing your information to PG Group (Pty) Ltd and its subsidiary companies, and those involved in the competition for administration and judging of the competition.

9. General

9.1. The Promoter reserves the right to amend, modify, change, postpone, suspend or cancel the PG Glass Holiday Competition and any prize/s (which has/have not yet been subject to selection), or any aspect thereof, without notice at any time, for any reason which the Promoter deems necessary and without any compensation whatsoever.

9.2. A participant’s entry will be withdrawn if any Participating Product/s purchased in connection with this PG Glass Holiday Competition is/are returned.

9.3. The Prize is not transferable, nor exchangeable, nor redeemable for cash and the Promoter is not liable for any defects in the Prize. The Promoter reserves the right to substitute the Prize with any other prize of comparable commercial value or to vary, postpone, suspend, or cancel this PG Glass Holiday Competition and any Prize (which has/have not yet been subject to selection), or any aspect thereof, without notice at any time and for any reason whatsoever.

9.4. In the event that the operation, security, or administration of the this PG Glass Holiday Competition is impaired in any way for any reason, including, but, not limited to, fraud, virus or other technical problem, the Promoter may, in its sole discretion, either: (a) suspend this PG Glass Holiday Competition to address the impairment and then resume it in a manner that best conforms to the spirit of the Official Rules; or (b) cancel this PG Glass Holiday Competition and award the Prize in a random draw from all eligible entries received up to the time of the impairment. The Promoter reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of this PG Glass Holiday Competition or to be acting in violation of these terms and conditions. Any attempt by any person/s to undermine the legitimate operation of the this PG Glass Holiday Competition may be a violation of criminal and civil law, and, should such an attempt be made, the Promoter reserves the right to seek damages from any such person/s to the fullest extent permitted by law.

9.5. The Promoter’s failure to enforce any term of these terms and conditions shall not constitute a waiver of that provision or an amendment to the terms and conditions as a whole.

9.6. The Promoter will require the potential winners of this PG Glass Holiday Competition to complete and submit a Prize Acceptance and Release Form to enable the Promoter to ensure compliance with the Official Rules and the Consumer Protection Act No. 68 of 2008 (CPA) (including any regulations promulgated thereunder). Should any potential winner refuse or be unable to comply with this requirement for any reason, such potential winner will be deemed to have rejected the applicable Prize and the same shall revert to the Promoter.

9.7. The Promoter reserves the right to carry out audits in respect of any potential winner of the Promotional Competition to verify his/her eligibility and/or the validity of his/her entry.

9.8. All queries in connection with this PG Glass Holiday Competition should be directed to the PG Glass National Customer Contact Centre: 0860 04 04 04

9.9. A copy of these terms and conditions is available at no cost to Participants and can be downloaded in printable form from www.pgglass.co.za.


PG Glass Holiday Competition Terms and Conditions download the pdf